Refund policy
Return Policy
Effective Date: 05/13/2025
At BoxDrop Direct, customer satisfaction is our priority. If you need to return an item, please review the following guidelines.
This policy applies only to online purchases. In-store purchases follow the policies of individual store locations.
1. Return Eligibility & Conditions
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Claim Window: Customers must file a return claim within 72 hours of item delivery.
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Item Condition: Items must be:
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Unused and in original condition
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In the original packaging with all parts, manuals, and accessories
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2. Types of Returns
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Free Returns – No Cost to Customer
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Returns are free of charge in cases of:
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Damaged or Defective Product
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Missing Parts
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Wrong Item Sent / Not as Described
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Return Process:
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Customers must submit photo evidence and comments detailing the issue.
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Once approved, a FedEx pickup will be scheduled.
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The customer only needs to package the item—FedEx will print and attach the return label at pickup.
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A full refund will be issued within 10 business days after FedEx receives the item.
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Returns with a 20% Restocking Fee
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A 20% restocking fee applies for:
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Change of Mind
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Bought Wrong Item
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Not What Expected
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Return Process:
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Customers must confirm that the return is due to their own actions.
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No review is required—once FedEx picks up the item, a partial refund (minus 20% fee) will be issued within 10 business days.
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The customer only needs to package the item—FedEx will print and attach the return label at pickup.
3. Return Shipping & Processing
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Customers do not need to ship items themselves.
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FedEx will pick up the package from the customer's location and attach the return label.
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Refunds will be issued within 10 business days of FedEx receiving the item.
4. Refunds
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Refunds are processed in the original payment method.
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SNAP Finance Purchases: No refunds are available for items purchased via SNAP Finance.
5. Exchanges
We do not offer direct exchanges. If you need a different item, return the original (if eligible) and place a new order.
6. Contact Us
📧 Email: nick@retailservicesystems.com